Badibaji FAQ — all your questions answered in one place

Badibaji offers support across multiple channels, all available in Bengali.

• Live Chat: Click the chat icon at the bottom right of any page on the site. You'll typically get a response within 2–5 minutes, available 7 days a week, 24 hours a day.
• Email: Write to us at [email protected]. For complex issues, a detailed email helps us resolve things faster. Replies typically arrive within 1–6 hours.
• App notifications: You can send support messages directly through the iOS or Android app.

Badibaji's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Points accumulate with every bet placed, and your level is determined by your total points.

• Bronze: Entry-level tier, automatically assigned after registration. Weekly cashback of 3%.
• Silver: Place bets of ৳5,000 or more per month. Earn 5% cashback plus a special birthday bonus.
• Gold: Monthly bets of ৳20,000+. 7% cashback and faster withdrawal processing.
• Platinum: Monthly bets of ৳50,000+. 10% cashback and a dedicated account manager.
• Diamond: Invitation-only top tier. 12% cashback, custom offers, and exclusive VIP event invitations.

After logging in, go to "My Account → Rewards" to track your points.

Badibaji currently supports two languages — Bengali and English. There are two ways to switch between them.

Without logging in: Look for the language selector icon (usually a globe icon) in the upper-right corner of the page. Clicking on it will display the "Bangla" or "English" options.

Once logged in: Go to "Account Settings → Profile", select your preferred language, and save. Your choice will be remembered every time you log in.

You can also change the language from the settings menu in the mobile app. More languages are planned for the future.

There are several ways to find new offers on Badibaji. First, the "Promotions" or "Offers" banners on the homepage display all currently running campaigns. Second, personalized offers are shown on your dashboard after logging in.

The schedule for offers on Badibaji is as follows:

• Weekly: Fresh reload bonuses and cashback offers go live every Monday.
• Event-based: Special offers are available during major cricket or football tournaments (such as IPL, BPL, FIFA).
• Monthly: Special rewards for VIP members are announced at the end of each month.

Keep notifications on to receive offer updates directly in the app. If you have a promo code, use it at the time of deposit.

Yes, Badibaji is a licensed online gaming operator. The platform operates under the approval of an international gaming authority and undergoes regular third-party audits.

What Badibaji ensures on the security front:

• All transactions and personal data are secured with SSL encryption
• Player funds are held in a separate bank account and kept completely apart from operational funds
• Game outcomes are determined by a certified RNG (Random Number Generator), which is audited regularly
• KYC verification is mandatory — which significantly reduces the risk of misuse

Yes, Badibaji provides real-time scores and live match updates. To access them:

• Live Odds Section: In the header menu, click "Live Odds" link. Here you can view real-time odds and scores for all ongoing matches in one place.
• Sportsbook page: "Bangladesh Sportsbook" section — click the Live tab to see the current match status, overs, balls, and wickets at a glance.
• Live Streaming: Live streaming is available for selected matches — however, a minimum account balance is required to access this feature.

Enable score notifications on the mobile app and you'll get push alerts the moment a goal is scored or a wicket falls.